Refund policy
Returns & Refunds Policy
We stand behind every product we make.
If for any reason you are not completely satisfied with your Drayman's order, we will make it right — simple as that. We offer a full money-back guarantee or a complete product replacement, whichever you prefer.
How It Works:
- Contact us within 30 days of receiving your order.
- Let us know what went wrong — damaged product, incorrect item, or if it simply didn't meet your expectations.
- We'll arrange a refund or replacement at no cost to you.
No fuss. No fine print. Just honest, straightforward service from a brewery that cares.
To log a return or refund, contact us:
- Email: info@draymans.co.za
- Phone: 012 804 8800
- Address: 222 Dykor Road, Silverton, Pretoria, 0184
Frequently Asked Questions
Q: Can I return an opened product?
A: Yes — if the product is faulty, damaged on arrival, or not as described, we will accept returns regardless of whether it has been opened. Just get in touch with us.
Q: What if my order arrives damaged?
A: Please photograph the damaged item and contact us within 48 hours of delivery. We'll arrange a replacement or full refund without delay.
Q: Do you deliver outside South Africa?
A: At this time, we deliver within South Africa only.
Q: How do I track my order?
A: Once your order has been dispatched, you'll receive a tracking number via email to follow your delivery in real time.
Why Shop with Drayman's?
- South Africa's oldest running craft brewery — since 1997
- Award-winning craft beer and artisan spirits
- Free Gauteng delivery on orders over R650
- Nationwide delivery across South Africa
- Money-back guarantee or full product replacement
- Family-owned, proudly South African
Drayman's Brewery | 222 Dykor Street, Silverton, Pretoria, 0184 | info@draymans.co.za | 012 804 8800
Not for persons under the age of 18. Enjoy responsibly.